Unfortunately there is a problem

I. Page 48 unit 5 1. Telephone communication today 2. Will return 3. The system will be repair 4. Our very best standard in the future II. Page 49 1. What want the client? - to replace the printer (a new printer) 2. When he did place the order? - 3 days ago 3. What is the problem? - He didn't receive the ticket