Building a relationship

Hi My name is Christian Figueroa and I am from Puerto Rico. I have an appointment with Sandra Bates. 

- Welcome Christian, Sandra its no here in this moment, she will be here in a moment.

   Do you want a drink to refreshments?

No, thank you. May I use the phone?

- Sure, i recommend use the fax

No, I only need the phone.

- Sure, the phone is on that table, I go with you to show you.

Thank you.

 (Waiting)

Thanks for the assist. 

- Can i offer you something else?

Yes. How far is the station?

-Two miles from here, I recommend to use a taxi its like ten minutes. Do you want one?

Yes, in 5 minutes please.

- Sure, i get one. Sandra its free now. I get you to her office.